Joani
- Tue, 20 Dec 2022
Faye is an absolute pleasure to work with! She is sweet, responsive, knowledgeable and helpful.
Trish
- Fri, 2 Dec 2022
Yes I will use GiltEdge again and again and again!
Anonymous - Fri, 14 Oct 2022
Faye with Giltedge is the best! I never worry about clients when they travel with Giltedge. Every detail is always seamless and smooth.
Phyllis
- Wed, 31 Aug 2022
Three years ago (2019) Giltedge planned a fabulous trip for my husband and me to Namibia, Zambia and Victoria Falls (Zimbabwe), and it was so disappointing to have to wait so long to actually go, but so very worth the wait. Everything was outstanding...the itinerary, the camps and lodges where we stayed, and the people that helped us along the way. The trip was an excellent combination of what makes Africa so captivating...the landscapes, bird and wildlife and the amazing people who are so proud of what their countries have accomplished after independence. Giltedge worked with us to make sure our trip would exceed our expectations, and accomplished that, and then some. Faye was always available for ideas and questions, and was in touch with us during the trip to make sure all was going well. We plan to book another adventure with them, and highly recommend using Giltedge to book yours!
Anonymous - Wed, 31 Aug 2022
Faye was very responsive and great to work with!
Anonymous - Mon, 29 Aug 2022
The team at Giltedge are experts in travel design for luxury trips to Africa and have efficient and transparent systems for payment and planning.
Victor
- Sun, 7 Aug 2022
Itinerary was great, we really liked Cape Town and loved the safari experience at &Beyond. The tour guides (Ian in CT, and Marcus/Sunday at Ngala) were very friendly and knowledgeable and enhanced the overall experience.
Unfortunately the weather in the Seychelles was very poor, nothing Giltedge could do about that of course, but we were really looking forward to going to the other islands whereas instead we were basically stuck in the room for 6 days due to the wind and rain (and our main entertainment, the streaming TV at the hotel didn't work properly due to the wifi connection either, so that was disappointing for a USD$700/night resort).
It was also very difficult to get a restaurant reservation at the Constance Ephelia despite there being 5 restaurants, so many meals were had at the buffet restaurant which honestly wasn't that good. Overall, we thought that given the price of the hotel/resort, we would have expected better overall quality food, entertainment options, and some aspects of the service could be improved.
The logistics of figuring out the itinerary were a bit tough, given the time differences, so while it would have been ideal to talk on the phone to figure out certain aspects of the trip, it was mostly unfeasible to do so. As a result, we traded in excess of 100 emails over the past year, and the transparency of options, choices, pricing, probably wasn't as good as if we would have been able to connect over the phone.
Overall, we had a wonderful vacation, despite the damper of the Seychelles weather. I took off a star just due to the Seychelles resort and the experience, as overall, given the amount of money, we had higher expectations. That being said, we loved South Africa and despite the very tiring journey it would be nice to return some day.
Anonymous - Wed, 6 Jul 2022
I can wholeheartedly recommend Giltedge and particularly Faye. She put together a perfect tour for our first safari trip in Botswana and South Africa. Perfect organization, excellent customer service, just amazing ! Looking very much forward to planning my next trip to Africa with Faye.
Anonymous - Sun, 26 Jun 2022
All questions answered quickly. Lodging met expectations. Plans for the trip transportation were as promised.
Anonymous - Tue, 21 Jun 2022
Most everything went as planned but then there was a flight cancellation and Giltedge took care of rearranging everything behind the scenes, no hassle to me.
Anonymous - Tue, 21 Jun 2022
Guides were very good and the itinerary was just right.
-None-
- Mon, 20 Jun 2022
great guide who was very knowledgeable and you handled all our transfers superbly.
Mr.
- Mon, 13 Jun 2022
Outstanding and responsive help from Faye Steenkamp. Flawless arrangements. Clients all felt their expectations were exceeded.
Trish
- Thu, 12 May 2022
Faye and I had fun with this one. Going into my ‘Gold’ itinerary file for sure.
Trish
- Wed, 13 Apr 2022
Once again Faye was very patient and made changes until we designed the perfect Safari for my well traveled clients.
Anonymous - Fri, 8 Apr 2022
Faye is awesome...a rockstar!!! Prompt reply and fast turn around with a full detailed itinerary.
